At O2 For Everyone, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, enquire about medical equipment rentals, place an order, or contact us.

By accessing or using O2 For Everyone, you agree to the practices described in this Privacy Policy.

1. About O2 For Everyone

O2 For Everyone provides medical and respiratory equipment rental services, including oxygen cylinders, oxygen concentrators, BiPAP/CPAP equipment, hospital beds and other healthcare equipment, subject to availability and applicable rental terms.

Our website allows customers to enquire about products, request rental services, make bookings, contact our support team, and access information about our products and services.

2. Information We Collect

We may collect information that you voluntarily provide when you use our website or contact us.

This may include:

Personal Information

• Full name
• Mobile number
• Email address
• Delivery or service address
• City, state and PIN code
• Billing information, where applicable
• Information provided through enquiry or booking forms

Service-Related Information

When you request medical equipment or rental services, we may collect information necessary to process your request, such as:

• Equipment required
• Rental duration
• Delivery requirements
• Booking details
• Prescription or medical-related information where voluntarily provided and necessary for the requested service

Please do not provide medical information that is not necessary for your enquiry or service request.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard web technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website usage information
• Cookies and similar technologies

This information may be used to understand website performance, improve user experience and maintain website security.

4. How We Use Your Information

O2 For Everyone may use your information for the following purposes:

• To respond to your enquiries
• To process equipment rental requests and bookings
• To arrange delivery and collection of rented equipment
• To communicate regarding your booking or enquiry
• To provide customer support
• To provide information about our products and services
• To process payments where applicable
• To maintain customer and transaction records
• To improve our website, products and services
• To prevent fraud, misuse or unauthorized activity
• To comply with applicable legal and regulatory requirements

We only seek to use information for legitimate business, service, legal or operational purposes.

5. Medical and Health Information

O2 For Everyone provides healthcare and respiratory equipment rental services. Some customers may voluntarily provide medical or prescription-related information while requesting equipment.

Where such information is provided:

• We use it only where reasonably necessary for the requested service.
• We take reasonable measures to protect such information.
• Access is limited to people who need the information for the relevant service or operational purpose.
• Medical decisions, diagnosis, treatment recommendations or prescription decisions are not made by O2 For Everyone unless specifically provided by an appropriately qualified healthcare professional.

Customers should not share unnecessary medical information through general website forms.

6. How We Share Your Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may share necessary information with trusted service providers or other parties when required to provide our services, such as:

• Delivery and logistics partners
• Payment processing providers
• Website hosting and technology providers
• Customer support/service partners
• IT, security and maintenance providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

7. Payments

Where online payments are available, payment transactions may be processed through third-party payment service providers.

O2 For Everyone may not directly store complete debit card, credit card or banking credentials on its website. Payment providers may collect and process payment information according to their own privacy policies and terms.

Customers should review the applicable payment provider’s privacy policy before completing a transaction.

8. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Remember website preferences
• Improve website functionality
• Understand website traffic and usage
• Improve website performance
• Provide relevant website features
• Maintain website security

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

9. WhatsApp, Phone and Email Communication

O2 For Everyone provides communication options such as telephone, WhatsApp and email for customer enquiries and service coordination. The website currently lists phone numbers and the email address contact@o2foreveryone.com.

If you contact us through WhatsApp, phone, email or another third-party communication platform, the information exchanged may also be subject to that platform’s own privacy policy and terms.

We may retain relevant communication records where necessary for customer service, booking management, dispute resolution or legal compliance.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing rental services
• Maintaining booking and transaction records
• Providing customer support
• Resolving disputes
• Meeting accounting, legal or regulatory requirements
• Preventing fraud or misuse

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

12. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These third-party websites operate independently and may have their own privacy policies and terms.

O2 For Everyone is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children’s Privacy

Our website and services are intended for general users and are not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information held by us
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the use of your personal information
• Request information about how your personal data is processed

Some requests may be subject to legal, contractual or operational limitations.

To exercise a privacy-related right, please contact us using the details provided below.

15. Marketing Communications

If you have provided your contact details to O2 For Everyone, we may contact you regarding your enquiry, booking, rental service, products or related services.

Where required by applicable law, promotional communications will be sent only where appropriate consent or another lawful basis exists.

You may request that we stop sending promotional communications at any time by contacting us.

Please note that even if you opt out of promotional messages, we may still contact you regarding an active booking, rental, payment, delivery, equipment collection or other necessary service communication.

16. Changes to This Privacy Policy

O2 For Everyone may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

17. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

O2 For Everyone

Address:
118B, South Sinthee Road,
Sinthee, Kolkata, West Bengal – 700030, India

Phone:
+91 900 742 79 26
+91 810 033 43 53

Email:
contact@o2foreveryone.com

These contact details are currently listed on the O2 For Everyone website.

18. Consent

By using the O2 For Everyone website, submitting an enquiry, requesting a rental service, creating an account, or otherwise providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent or rely on another lawful basis before processing personal information as required by applicable law.