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1. Delivery and Customer Care Specialist

Location: Kolkata (Sinthee & Salt Lake New Town)
Job Type: Full-Time
Shift: Day Shift & Night Shift Available
Salary: ₹10,000 – ₹18,000 per month
Work Schedule: 1 Weekly Off + Overtime Bonus

Job Description

We are looking for a Delivery and Customer Care Specialist to manage the delivery, installation and demonstration of healthcare equipment at customers' homes. The selected candidate will handle oxygen cylinders, oxygen concentrators, BiPAP/CPAP machines and hospital beds while ensuring that all equipment is properly maintained, sanitized and ready for dispatch.

This role requires good communication skills, practical equipment-handling knowledge and familiarity with routes across Kolkata and Howrah. The candidate will also assist customers with basic equipment usage and provide updates throughout the delivery process.

Tasks & Responsibilities

  • Safely deliver and set up oxygen cylinders, respiratory machines and hospital beds at customer locations across Kolkata and Howrah.

  • Call customers with accurate arrival updates and share live Google Maps route tracking.

  • Demonstrate equipment usage clearly at the doorstep and verify its working condition during delivery and return pickup.

  • Sanitize returned equipment, clean filters, organize cylinder stock and keep company two-wheelers clean and charged.

  • Assist customers with basic equipment-related queries during delivery and pickup.

Desired Skills & Experience

  • Valid two-wheeler driving licence and strong route knowledge across Kolkata, Salt Lake, New Town and Howrah.

  • Comfortable using smartphones, Google Maps live location sharing, WhatsApp and payment QR codes.

  • Practical mechanical knowledge to fit cylinder regulators and assist with hospital bed setups.

  • Prior field delivery or service experience is preferred.

  • Polite communication skills in Bengali and Hindi.

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2. Customer Success Coordinator

Location: Kolkata (Sinthee & Salt Lake New Town)
Job Type: Full-Time
Shift: Day Shift & Night Shift Available
Salary: ₹10,000 – ₹25,000 per month
Work Schedule: 1 Weekly Off + Overtime Bonus

Job Description

O2 For Everyone is looking for a Customer Success Coordinator to manage inbound customer enquiries, phone support, WhatsApp communication and billing coordination. The candidate will guide families and healthcare partners regarding equipment rentals and purchases, provide quick quotations, verify payments and coordinate doorstep deliveries.

The ideal candidate should have good communication skills, confidence in handling customer calls and basic computer knowledge. This position also involves coordinating with field staff, managing rental plans and assisting customers with renewals and security deposit refunds.

Tasks & Responsibilities

  • Answer inbound phone calls and WhatsApp enquiries promptly with warmth and clarity.

  • Prepare accurate quotations and invoices quickly and verify online advance payments.

  • Coordinate with field specialists to schedule equipment deliveries and return pickups.

  • Track active rental plans and send timely renewal reminders to customers.

  • Process security deposit refunds after equipment returns.

  • Maintain clear communication with customers and internal team members.

Desired Skills & Experience

  • Fluent spoken and written English, along with fluency in Bengali and Hindi.

  • Prior experience in customer support, tele-calling, front-desk coordination or inside sales.

  • Good typing speed and comfort using computers and WhatsApp Business.

  • Willingness to learn billing software and internal company tools. Training will be provided.

  • Calm phone manner and an open, coachable mindset.

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3. Business Development & Partner Executive

Location: Kolkata & Howrah
Job Type: Full-Time
Shift: Day Shift
Salary: ₹10,000 – ₹25,000 per month
Work Schedule: 1 Weekly Off + Overtime Bonus

Job Description

We are looking for a Business Development & Partner Executive to expand O2 For Everyone's healthcare partner network across Kolkata and Howrah. The candidate will build professional relationships with doctors, pulmonologists, hospitals, clinics and nursing bureaus to generate business enquiries and increase equipment rentals and sales.

This role involves regular field visits, partner onboarding, customer follow-ups and business development activities. The selected candidate will also support existing partners and help convert business-to-business (B2B), clinic and retail enquiries into equipment and accessory sales.

Tasks & Responsibilities

  • Visit doctors, hospitals, clinics and nursing bureaus regularly to develop and onboard referral partners.

  • Act as the dedicated point of contact for existing partners and ensure priority support for their referrals.

  • Convert B2B, clinic and retail enquiries into outright equipment and accessory sales.

  • Follow up with existing clients regarding filters, consumables and equipment upgrade requirements.

  • Build and maintain professional relationships with healthcare professionals and business partners.

  • Identify new business opportunities across Kolkata and Howrah.

Desired Skills & Experience

  • Minimum 6 months of field experience in the medical, pharmaceutical, hospital or healthcare sector. Internship experience is also accepted.

  • Confident communication skills in English, Bengali and Hindi.

  • Self-motivated and comfortable with daily field visits.

  • Good relationship-building and follow-up skills.

  • Interest in healthcare sales, business development and partner management.

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