Customer Success Coordinator

Company Overview:
At O2 For Everyone, we specialize in providing top-notch medical equipment for respiratory and other medical needs. Our products and services include renting out oxygen cylinders, oxygen concentrators, BiPAP and CPAP machines, syringe pumps, nebulizers, suction machines, wheelchairs, patient beds, and ICU setups. We are dedicated to delivering high-quality care and support to our customers, ensuring they receive the best possible service. Join our team and make a real difference in the lives of our customers.

Job Summary:
As a Customer Success Coordinator, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and care. You will manage orders, gather leads, handle billing and bookkeeping, and maintain detailed records of customer interactions. Your role is crucial in resolving inquiries and complaints promptly and effectively, contributing to our goal of delivering exceptional customer service.

Primary Responsibilities:
– Take customer orders via phone and manage the entire order process.
– Gather and manage leads to help grow our customer base.
– Handle billing and bookkeeping tasks accurately.
– Maintain detailed records of customer interactions and deliveries.
– Resolve customer inquiries and complaints promptly and professionally.
– Ask for customer feedback and iterate accordingly to improve services.
– Provide detailed product information and usage instructions.
– Conduct follow-up calls to ensure customer satisfaction.
– Work collaboratively with other team members to ensure seamless service delivery.

Required Skills and Competencies:
– Basic managerial skills and the ability to manage multiple tasks simultaneously.
– Strong problem-solving skills.
– Excellent rapport-building and communication skills.
– Professional telephone etiquette.
– Strong listening and questioning skills.
– Persuasion skills and the ability to manage customer relationships effectively.
– Desire to learn and grow within the company.
– Interest in healthcare and a strong desire to help others.
– A proactive and solution-oriented mindset.
– Ability to work independently and as part of a team.

Required Experience and Education:
– High school diploma or equivalent; a college degree is preferred.
– Experience in sales, customer service, or a related field is a plus.
– Fluency in English and a good understanding of Hindi and/or Bengali.
– Previous experience in a similar industry is preferred but not required.

Salary and Benefits:
– Competitive salary ranging from ₹10,000 to ₹25,000 per month (negotiable based on experience and qualifications).
– Additional incentives for lead generation and customer acquisition.
– On-the-job training to enhance your skills and knowledge.
– Opportunities for career growth and development.
– A supportive and friendly work environment.
– The satisfaction of contributing to the well-being of our customers.

Company Culture:
At O2 For Everyone, we foster a collaborative and supportive work environment where your contributions make a real difference. We believe in continuous learning and provide specific on-the-job training to help you succeed and grow within the company. Our culture emphasizes teamwork, respect, and a commitment to excellence.

Incentives:
Employees can earn extra income through incentives for generating leads and acquiring new customers. This provides an excellent opportunity for motivated individuals to increase their earnings by contributing to the company’s growth.

Application Process:
To apply for this position, please send your resume and a cover letter detailing your experience and why you are a good fit for this role to contact@o2foreveryone.com
We look forward to welcoming a dedicated and passionate individual to our team.

Note:
Candidates with previous experience in a similar industry are preferred. However, we welcome all eager applicants to learn and grow with us.

Contact Information:
For any inquiries regarding this position, don’t hesitate to contact Aryan at +91 8100334353 or contact@o2foreveryone.com.

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Job Summary Nudge:
Join O2 For Everyone as a Customer Success Coordinator and play a crucial role in delivering exceptional service to our customers. Manage orders, gather leads, and ensure customer satisfaction in a supportive and growth-oriented work environment. Competitive salaries and incentives are available. Apply now!