Delivery and Customer Care Specialist

Job Description

Are you passionate about helping others and eager to grow in a dynamic healthcare company? O2 For Everyone is looking for a dedicated and energetic Delivery and Customer Care Specialist to join our team. This role involves managing deliveries, maintaining customer relationships, and ensuring our clients receive the best possible service.

Incentives: Additional incentives for lead generation and bringing in new customers through personal channels of distribution.

Responsibilities

Delivery Management:

• Coordinate and manage the delivery of medical equipment such as oxygen cylinders and concentrators.
• Maintain detailed records of deliveries, customer interactions, and payment collections via various methods (Cash, Card, UPI, etc.).
• Handle challans from companies and those issued to customers.
• Use tools like Google Maps and WhatsApp for efficient delivery management.
• Ensure timely and accurate deliveries, maintaining high service standards.

Customer Relationship Management:

• Conduct in-person visits and coordinate via calls/messages for product setups and maintenance.
• Handle customer complaints promptly and professionally, ensuring a win-win resolution.
• Educate customers about various products, services, and maintenance guides.
• Follow up with customers to ensure satisfaction and collect feedback for service improvement.
• Build and maintain good rapport with customers, providing excellent customer service.

Administrative and Logistical Tasks:

• Manage the delivery fleet and track orders when necessary.
• Maintain and update internal templates and records.
• Assist in planning and optimizing delivery routes.
• Address and resolve logistical issues swiftly to avoid delivery delays.
• Assist in inventory management as needed.

Skills and Competencies

Essential Skills:

• Basic managerial skills and problem-solving abilities.
• Strong communication skills with a good telephone and meeting etiquette.
• Ability to manage multiple tasks simultaneously.
• Good listening and questioning skills, with strong persuasion abilities.
• Basic technical skills, including the use of the Internet and Google Maps.

Personal Attributes:

• Confident and proactive, with a go-getter attitude.
• High energy, persistent, and willing to learn.
• Hospitable, honest, and empathetic with a customer-focused approach.
• Reliable, punctual, and with a strong work ethic.
• Strong attention to detail and ability to build rapport with customers.

Knowledge and Experience

Required:

• High school diploma or equivalent; college degree preferred.
• Fluency in English and a good understanding of Hindi and/or Bengali.
• Driver’s license for Motor Cycle with Gear.
• Basic knowledge of delivery planning and geographical understanding.

Preferred:

• Experience in logistics, customer service, or a related field.
• Previous experience in a similar role would be an advantage.

Company Culture and Benefits

At O2 For Everyone, we foster a collaborative and supportive work environment where your contributions make a real difference. We believe in continuous learning and provide on-the-job training to help you succeed and grow within the company.

Benefits:

• Competitive salary with additional incentives for lead generation.
• On-the-job training to enhance your skills and knowledge.
• Opportunities for career growth and development.
• A supportive and friendly work environment.
• The satisfaction of contributing to the well-being of our customers.

Application Process

If this sounds like the right opportunity for you, please apply with your resume and a cover letter detailing your relevant experience and why you are a perfect fit for this role.

About O2 For Everyone:

O2 For Everyone is a leading provider of rental medical equipment for individuals with respiratory issues and other medical needs. We offer a wide range of products, including portable and stationary oxygen cylinders, concentrators, BiPAP and CPAP machines, and more. Our mission is to provide reliable, high-quality service to our customers, ensuring their well-being and peace of mind. We pride ourselves on our 24×7 customer support and commitment to excellence.